Can I easily install WestNet broadband myself?

No, the equipment is not customer installable; it has to be installed by one of our qualified technicians to ensure proper performance and signal strength.

If I move house during the period of the contract, can I take my WestNet Broadband contract with me?

If you move house during the period of your contract, then unfortunately this contract will be terminated. Each contract is specific to a particular installation, account number and address, you will have to begin a new 12-month contract at your new address.

Can I use the service with more than one computer?

Yes, but this will require you to use an Ethernet switch, hub or router.

Can I use my wireless connection at more than one location?

No. Our wireless is fixed wireless and will only work at the location of initial install.

What is the contention ratio on the WestNet product?

A network like ours is a shared resource, so you will find that you are sharing a line with other users to access the internet. We have allowed for this, and our ‘contention ratio’ is a maximum of 24:1.