Customer Reviews
What our customers say!
GOOD Based on 85 reviews Posted on angela alderTrustindex verifies that the original source of the review is Google. I cannot praise WestNet enough. I moved over to Westnet from another provider and from the time i rang WestNet i cannot believe the service. Fatima who answers the phone within seconds has been so helpful and always at the end of the phone......having no robots what a joy!!! Shane the technician came to the house a complete gentleman helped us improve our wifi beyond words all so lovely i didnt believe this type of service stiil existed. Thanks so so much Shane and FatimaPosted on Anne Marie StauntonTrustindex verifies that the original source of the review is Google. I had to switch broadband providers, as Vodafone had failed to provide broadband that didn't drop intermittently, for the past 9 months and didn't appear to be able to resolve it. A neighbour recommended Westnet, and it was an incredibly easy and straightforward switch. I've only had Westnet fibre broadband for one day, but already it's far better. I can't get over how easy it was to remove my old modem and just install the new Westnet box. The customer service has been excellent as well, during the switchover process. Fantastic so far - very happy new customer! :)Posted on Laura McGrealTrustindex verifies that the original source of the review is Google. Just had WestNet upgrade my broadband a couple of weeks ago. The process was so seamless. They arranged a day that suited to survey the house and then arranged the installation. They had to cancel the 1st installation but the communication was great and they found another date that worked for me. Both days the guys rang/texted to let me know they would be there within a certain time and they were and the upgrade was done in the time frame they had told me. Had to call customer service after and they got back to me quickly with instructions on how to get the router working with new line. Very happy dealing with WestNet and I've been with them almost 8 years I think.
