What If My Connection Stops Working?

If you find you’re connection has stopped working first thing to do is to locate the source of the problem.

  1. Are all devices in the house affected? If it is just one device then it is more than likely not a fault with your broadband. You should check the wifi is enabled on the affected device, then turn it off and back on to see if that solves the problem. A call to the support for the device may then be order if this does not resolve the issue.
  2. If all devices are affected then next step is to check the wifi devices. First check is the power on to the wifi devices (routers, range extenders, home plugs…) if all lights are on then turn off all wifi devices for at least 30 seconds. This usually fixes the most common faults.
  3. If none of the above work then you should contact us. Text 0876447897, call 0949067444

What does turning it off and on do?

“Turn It Off and ON!”

A router is basically a small PC, running an operating system.
It also runs programs such as a firewall for security, a web-server for the set up of the router and a DHCP server to issue connected devices the information they need to contact the Internet.
The router also manages every connection that comes from and towards your router making sure information is sent to the correct device that is waiting to receive it, while also watching for connections aimed to your devices that you may not have requested and refusing them entry. And it does that all day, day in day out. Sounds tiring doesn’t it!

As you can see your router is a very busy piece of equipment, sometimes the connections that are set up from your devices can stay open for long periods of time and open multiple connections to display one web page consuming a lot of the already small amount of memory and processor cycles your router has.
So as you push more and more data through your router the memory can run out, the operating system freezes and your router stops working,

Turning off and on the router also known as power cycling restores peace and calm to the router, clearing the memory and freeing processor cycles and allowing the Internet to flow again.